Policies
Privacy Policy
Last updated: September 28, 2026
This Privacy Policy explains how Nirvana XR ('we', 'our', 'us') collects, uses, and shares personal data when you use Nira ('Service'), including our website, studio, and APIs. We act as the data controller for your account data, and as a processor for content you upload on behalf of your organisation.
1. How the Service Works
Nira is a browser-based 3D studio. Scene editing and preview run in your browser. Features such as the AI assistant, motion generation, auto-rigging, video generation, saving projects, and billing are handled by our servers and the service providers listed in section 5.
2. Information We Collect
2.1 Account Information
Email address, authentication identifiers (including from Google or other sign-in providers), and optional profile details such as your name, role, and use case.
2.2 Technical Data
IP address, browser and device type, and session tokens, used for security, fraud prevention, rate limiting, and reliability.
2.3 Cookies, Local Storage, and Analytics
Essential cookies and browser storage keep you signed in and preserve preferences such as language and theme. Analytics cookies (PostHog) are set only if you accept them in the cookie banner; until then no analytics events are captured. You can change your choice at any time from "Cookie settings" in the site footer. We do not use advertising or cross-site tracking cookies.
2.4 Content You Create or Upload
Projects, chat history with the assistant, prompts, uploaded 3D models and images, generated motions, rigs, and videos.
2.5 Billing Information
Plan, purchase, and usage records. Payment card details are collected and processed by our payment provider and are never stored on our servers.
3. How We Use Your Data
To provide and operate the Service (including sending your prompts and content to AI models to fulfil your requests); to process payments and track usage allowances; to secure the Service and prevent abuse; to send service and, where you have agreed, product update emails; and, with your consent, to understand usage and improve the product — including reviewing the prompts you send the assistant, its replies, any thumbs-up or thumbs-down you give them, and how long and how reliably it responded, so we can find and fix where it falls short. We do not sell personal data, and we do not use your content to train our own models.
4. Legal Bases (EEA, UK, and Similar Laws)
We process account, content, and billing data to perform our contract with you; technical and security data on the basis of our legitimate interest in operating a secure service; analytics data and marketing email on the basis of your consent, which you may withdraw at any time; and records we must keep for tax and accounting to comply with legal obligations.
5. Sub-processors
We use the following service providers to run the Service. Each processes personal data only on our instructions and under contractual data-protection terms.
| Provider | Purpose | Data processed | Location |
|---|---|---|---|
| Vercel | Application hosting and serverless functions | Request metadata (IP address, user agent), all data passing through the app | United States |
| Supabase | Authentication and application database | Email, auth identifiers, profile, billing and usage records, project metadata | Available on request |
| Amazon Web Services (S3) | File storage | Projects, chats, uploaded 3D models, generated motions and media | United States (us-east-1) |
| RunPod | GPU inference for motion generation and auto-rigging | Motion prompts and 3D models submitted for processing (no account data) | European Union (Romania) |
| Upstash | Rate limiting and short-lived caches | User and request identifiers | Available on request |
| Anthropic | AI assistant (primary language model) | Chat messages, prompts, and scene context you send to the assistant | United States |
| Vercel AI Gateway, OpenRouter, Google, Groq, Mistral, Cohere, SambaNova, NVIDIA | Language model routing and fallback when the primary model is unavailable | Chat messages, prompts, and scene context | United States; Mistral in the European Union |
| reAPI | AI video generation | Video prompts and reference frames you submit | Available on request |
| xPay | Payment processing and subscriptions | Name, email, billing details, transaction records (card data is handled by xPay, never stored by us) | Available on request |
| Resend | Transactional and product email | Email address, name, email content | United States |
| PostHog | Product analytics and error tracking — only with your consent | Usage events, device and browser data, account ID and email, assistant prompts and replies (shortened), ratings you give replies | United States |
We will update this list before adding a new sub-processor that handles personal data. Business customers may request advance notice of changes.
6. International Data Transfers
We operate globally, and your data may be processed in the United States, the European Union, and other countries where our providers operate. Where personal data from the EEA, the UK, or Switzerland is transferred to a country without an adequacy decision, we rely on the European Commission's Standard Contractual Clauses (and the UK Addendum) or the provider's certification under the EU-U.S. Data Privacy Framework, together with supplementary measures such as encryption in transit and at rest.
7. Data Processing Agreement
Business customers who need a Data Processing Agreement (DPA) under the GDPR, UK GDPR, or similar laws can request one by emailing us at the address below. Our DPA incorporates the Standard Contractual Clauses and the sub-processor list above.
8. Data Retention
Account data is kept while your account exists. Projects, chats, and uploaded or generated files are kept until you delete them or your account. Transient uploads used only for processing are deleted automatically. Billing records are kept for as long as tax and accounting law requires (generally up to 8 years). Analytics data is kept for up to 12 months.
9. Data Security
We use encrypted HTTPS connections, encryption at rest with our storage providers, token-based authentication, row-level database access rules, and short-lived signed URLs for file access. No online system is completely secure, and we will notify you and the relevant authorities of a personal data breach where the law requires.
10. Your Rights
Depending on where you live (including under the GDPR, UK GDPR, California CCPA/CPRA, and India's DPDP Act), you may have the right to access, correct, delete, or export your personal data; to object to or restrict processing; to withdraw consent; and to lodge a complaint with your local data protection authority. To exercise these rights, email us at the address below. We respond within 30 days and will not discriminate against you for exercising them.
11. Children
The Service is not directed to children under 16, and we do not knowingly collect their personal data.
12. Changes to this Policy
We may update this policy as the Service evolves. We will post changes here with a revised date and notify account holders by email of material changes.
13. Contact
Nirvana XR
Email: rahul@nirvanaxr.com